FAQ

Frequently Asked Questions

We invite you to explore the sections below to find answers to your questions.
If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us — we’re always happy to help!

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase. Therefore, we accept returns on all items within 14 days of the purchase date. For detailed instructions on how to return an item, please refer to our Return Policy 

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order status on our website or directly on the carrier’s tracking page.

Can I cancel or modify my order?
We understand that changes may be needed sometimes. If you wish to cancel or modify your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request before your order is shipped.

2. Product Questions

Which size should I order?
To ensure you select the correct size, we provide a size chart on each product page.
Please refer to the chart for detailed sizing information.

What material is this product made of?
You can find details about the material of each product in the Product Description section on the product page. If you have any additional questions about materials, feel free to contact us.

How should I care for this product?
Care instructions are listed under the Product Description section of each item. Following these care instructions helps ensure your product lasts as long as possible.

Can I see this product in other colors?
If a product is available in other colors, these will be shown on the product page. If you don’t see the color you’re looking for, please contact us — we’ll be happy to check availability for you.

3. Payment Questions

Which payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), Klarna, PayPal, and Apple Pay.

Do you offer installment payments?
Yes, we offer installment payment options for certain purchases through Klarna. For more information, please visit our website or contact our customer service team.

Is my payment information secure?
Absolutely. We take the security of your payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your data.

4. Shipping Questions

How long will it take to receive my order?
Delivery times depend on your location and the selected shipping method. You can find detailed delivery time information in our Shipping Policy.

How much does shipping cost?
Shipping costs vary depending on your location and selected shipping method. Within New Zealand, we offer free standard shipping. For more details, please see our Shipping Policy.

Do you offer free shipping?
Yes, we offer free shipping to New Zealand. You can find more details in our shipping information.

Do you ship to P.O. boxes?
Yes, we also deliver to P.O. box addresses. Please ensure you provide a complete and accurate address to avoid delivery delays.

5. Contact Questions

How can I contact customer service?
You can reach our customer service team by sending an email to info@azzurro.com. or by using the chat function located at the bottom right corner of every page on our website.

What are your customer service hours?
Our customer service is available Monday through Friday, from 9:00 AM to 5:00 PM.
We also do our best to respond to chat and email inquiries outside of these hours whenever possible.

How can I provide feedback?
We greatly value your feedback! You can send us a message through our contact page on our website or email us at info@azzurro.com.

Do you have a physical store?
At this time, we do not have a physical retail location. We operate in partnership with a warehouse to keep our operational costs low — allowing us to offer you the best prices possible.